Exchanges & Returns
To proceed with an exchange/return, follow the steps below:
1- Contact us here, indicating your order number, the item in question, your name and the reason for the exchange/return. Please do not send a new email if we have already conversed about your exchange/return request.
Following our exchange, we will send you a return form to fill out and put inside your package.
2- Create your return shipping form, preferably on the Mondial Relay website (if you choose Colissimo you will need to take the option with signature) so that we can track the return of your order.
You will need the information below to create your shipping form:
LES SABOTS DE MARIE
5 IMPASSE FRANCHEMONT
THANK YOU FOR CHOOSING THE WORLD RELAY : MOLI DEPARTEMENT STORE - 149 BOULEVARD VOLTAIRE - 75011 ( If this Relay is not available contact us so that we give you another Relay address ) Our team does not pick up packages outside our area, please follow the instructions
Please return your package in the same original box and protect it as best as possible. (cling film or garbage bags are not adequate to protect our boxes) Thank you for your attention.
3- Once your order is received and validated by us, we will proceed to an exchange or a refund of the item on the payment method used during your purchase. Please note that refunds of your items are made within 15 days after receipt of your return.
NB: you have 15 days after receipt of your order to send us back your package